Terms & Conditions

General Terms & Conditions

Please read these Terms & Conditions carefully as these conditions incorporate the basis on which bookings under the Divana spa or DII of Divana Wellness Co.,LTD are accepted.

The Terms & conditions

By using this Site, you agree to be bound by these terms and conditions.

We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions.

Due to live booking options via internet, reservations are ONLY secured by proof of payment of the full amount on a ‘first paid, first booked” basis. We cannot be held responsible for loss of booking due to delayed payment.

Guarantee Policy

A valid Credit Card required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification on check-in at the property. An imprint or swipe of the card will be taken on check-in.

Treatment inclusions and specific room requests are subject to changes at management’s discretion.

On departure from the property, all fees for services rendered shall be payable by the guest and where necessary the credit card will be debited by the property for the fees.

The property shall debit the credit card for all cancellations, no-shows or for any damages caused by the guest to the property, howsoever arising.

This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorizes the property to debit the credit card as stated above and the guests written signature shall not be required for authorization purposes.

Deposit Policy

A deposit may be required.

Cancellation Policy

You may request to cancel your reservation with a full refund, up to 72 hours before the date and time of the treatment. Cancellation requests made within 72 hours of the treatment shall not receive a refund nor a transfer. When you complete your reservation, you agree to these terms.

Each rate booked at a Divana Wellness Co.,LTD, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. In the cases of the aforementioned booking cancellations, Divana Wellness Co.,LTD has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.

As a condition of using this website, you agree to provide proof of payment to the spa reservations department immediately of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank funds transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the spa if proof of payment is not submitted to the reservation department within the immediately notice period. You will be responsible for any cancellation or no-show delay of arrival 20 minutes without advance notice, penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the spa’s validation purposes.

Pricing Errors

Divana Wellness Co.,LTD and its affiliates reserve the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time.

Foreign Currency

Only the currency confirmed within your reservation is confirmed.


In the rare unexpected event whereby the Property cannot provide accommodation as previously confirmed, the Property will comply with its standard of obligation by undertake to relocate guests into an alternative property within our Divana Wellness Co.,LTD group of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest.

The alternatives offered are at the Property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.

Check in

Please kindly arrive Divana Spa approximately 15 minutes prior service time for treatment preparation. Please kindly present this letter to our receptionist upon arrival either by paper or an electronic one. Please kindly inform our receptionist if you may have any special discount coupon upon your arrival.

Booking amendment:

Service comfort and safety:

Kindly refrain from smoking in Spa areas.

Kindly follow our instruction prior treatment.

Any privilege discount you may have, kindly inform our receptionist prior treatment, discount request after treatment may not be possible due to transaction process.

For high privacy, please do not use telephone or loud conversation during treatment.

For comfort and high relaxation, kindly inform our receptionist regarding your special requirements.

Kindly inform our receptionist regarding your medication precaution you may have such as allergy, high blood pressure, wearing contact lens as well as pregnancy.

For your hygiene, we perform disinfection on our bathtubs every time after use.

Environmental preservation:

Kindly ask our therapist for second towel if you need


As a condition of your use of this Website, you warrant to Divana Wellness Co.,LTD that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although Divana Wellness Co.,LTD may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Website, Divana Wellness Co.,LTD is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Divana Wellness Co.,LTD will fully cooperate with any law enforcement authorities or court order requesting or directing Divana Wellness Co.,LTD to disclose the identity of anyone posting any such information or materials.

Limitation of Liability

Notwithstanding anything contained in these Terms and Conditions to the contrary, Divana Wellness Co.,LTD and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non-performance of obligations under this Terms and Conditions.

Links to Third Parties

Divana Wellness Co.,LTD does not control any third-party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Divana Wellness Co.,LTD provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Divana Wellness Co.,LTD of the linked website or any information contained in it.

Governing Law and Jurisdiction

The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Thailand and it is governed by the laws of Thailand.

Divana Wellness Co.,LTD Office Phone : +66 2286186