Cancellation & Refund

You may request to cancel your reservation with a full refund, up to 72 hours before the date and time of the treatment. Cancellation requests made within 72 hours of the treatment shall not receive a refund nor a transfer. When you complete your reservation, you agree to these terms.
Each rate booked at a Divana Wellness Co.,LTD, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. In the cases of the aforementioned booking cancellations, Divana Wellness Co.,LTD has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.
As a condition of using this website, you agree to provide proof of payment to the spa reservations department immediately of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank funds transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the spa if proof of payment is not submitted to the reservation department within the immediately notice period. You will be responsible for any cancellation or no-show delay of arrival 20 minutes without advance notice, penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the spa’s validation purposes.